Returns Policy

We offer a 7-day return, exchange, or refund policy for any product purchased online. We only ask that you cover the shipping fee back to us.

We want our customers to be happy with every purchase. We do take extreme care during the production of our genuine leather products and do check each product before it is shipped, but if you are not completely satisfied, we will do our very best to accommodate either a replacement, exchange, or refund. 

Simply send an email to [email protected] with your order number, the details for your reason to return the product and your contact number. Then we will process a return to get the product collected from you by the couriers. We will then send a replacement item or process a refund.

Please note:

Only undamaged, unused and original (no customisations or engravings) products will be accepted to qualify for an exchange or refund. Exchanges and replacements are dependent on stock availability. 

Returns T&C’s:

As soon as we receive the returned products, we will contact you and either ship the exchanged product or transfer your refund through EFT.

We don’t take any responsibility if the banking details provided to us are incorrect, we will refund the banking details given to us.

If items are damaged and/or used, no refund shall be given.